Due to unprecedented demand our restoration and repair service is now fully booked until early 2024, so we are unable to accept any more jewellery until the new year. If you would like to be added to a waitlist in case space becomes available, please get in touch with our team.
If well taken care of, The Village Goldsmith’s fine jewellery can last for generations. However, time does take its toll eventually, and accidents do happen. Our jewellery restoration and repair services are available for all Village Goldsmith pieces as well as jewellery made elsewhere on a case-by-case basis. Our jewellery experts will take the time to examine your beloved jewellery and offer the best solution to bring it back to its former glory.
Sometimes a restoration or repair isn't feasible and the item may need to be completely remade. Or perhaps you’ve decided you want to keep the sentimentality of your piece but reimagine it in a new design. We can recycle the gemstones and precious metals into a new piece that you’ll love wearing. Learn more about the remodelling process here.
Please note we do not undertake restoration or repair of any jewellery with synthetic lab grown diamonds - learn why. In instances where we have any doubt about a diamond’s ethical sourcing or the quality or integrity of a gemstone, we will be unable to move forward with a project.
The Village Goldsmith also offers ring resizing on gold and platinum pieces, but not silver. To enquire about resizing your ring, get in touch with one of our jewellery experts. For Village Goldsmith engagement rings, we offer one free resize up to two sizes within the first 60 days after purchase.
Do you repair silver or base metal jewellery?
We only repair silver jewellery that was originally purchased from The Village Goldsmith.
Do you offer cleaning?
Yes, we offer a complimentary cleaning service at our Wellington studio for all jewellery purchased from The Village Goldsmith. You are welcome to bring your jewellery in at anytime and we will carefully inspect the piece for any wear, loose stones or other issues requiring repair, and then clean and polish it for you. The service usually takes half an hour.
Can you repair or resize filled/rolled/plated gold
We are unable to undertake work on any pieces that are not solid gold or platinum.
Do you do rhodium plating?
Yes, we offer rhodium plating. This is a great way to refresh white gold that has lost its lustre.
Do you work with synthetic lab grown diamonds?
The Village Goldsmith does not work with synthetic lab grown diamonds - learn why.
If you’d like any more information, or would like to enquire about repairing or restoring your Village Goldsmith jewellery or remodelling a piece, please get in touch with our jewellery experts.