Help & Order Information - Fine Jewellery
5 Year Manufacturing Warranty of Craftsmanship
- AllĀ jewelleryĀ purchased from The Village Goldsmith comes with aĀ 5 year guarantee ofĀ craftsmanship.
- To maintain this warranty,Ā pleaseĀ have yourĀ jewelleryĀ checked yearly by The VillageĀ Goldsmith or aĀ jewellerĀ that has been authorised by us.Ā
Shipping, Taxes & ReturnsĀ Ā
- All orders are carefully and safely packed using recycled and/or compostable packaging and materials where possible.Ā
- Our shipping options are fully insured until your jewellery is safelyĀ signed for at your door.Ā Ā
- Our packages are very discreet soĀ there'sĀ no need to worry about the delivery giving away theĀ big surprise.Ā
- International orders will automatically have the importing duties and taxes calculated at checkout and added to your total order price to allow for a seamless transition through customs.Ā Ā
- As online clients are unable to try a piece on, we offer refunds, exchanges or store creditĀ on online purchases if returned within 14 days of receipt. All returns must be in original, unworn condition with tags intact and returned with all of their original packaging and documentation. Custom, engraved and sale items are not eligible for return. Please get in touch with us by completing the forms at the bottom of the product pageĀ to initiate a return or with any questions.
Learn more about shipping and returns.Ā View our warranty.